Frequently Asked Questions
Frequently Asked Questions

Frequently Asked Questions about The Stretta Stretch Mark System

Stretta is a cream that works to remove the appearance of stretch marks.

Stretta works in three ways to remove the appearance of stretch marks.

  1. Stretta works to strip layers of dead and unwanted skin, allowing new, healthy skin to take its place.
  2. Centillica Asiatica (a key ingredient in Stretta) helps to promote collagen. Once the collagen network is rebuilt the skin begins to tone and rejuvenate.
  3. We use natural, medicinal ingredients that have been used for centuries to restore and heal the skin.
The result is stretch mark free skin.

Stretta is designed to work for all skin types and tones. There are no ingredients in our products that cause bleaching, hyperpigmentation, or brown blotches. In fact, our entire skincare line is ideal for enhancing true skin tone and creating balance.

The reason Stretta is effective is because we are focused on quality ingredients at ZENMED®. We put our money into high quality ingredients that are a fusion of sought after natural ingredients and powerful pharmaceutical ingredients. The key ingredients used in Stretta have been proven powerful in the ability to dramatically reduce any signs of stretch marks.

Our entire product line specializes in providing an alternative to where other mainstream brands have faltered. But best of all, they are offered inexpensively and discretely.


Stretch marks or striae, as they are called in dermatology, are a form of scarring on the skin with a silvery white hue. They are caused by tearing of the dermis, and over time can diminish but not disappear completely. Stretch marks are generally associated with pregnancy and obesity. Stretch marks are the result of the rapid stretching of the skin associated with rapid growth (e.g. puberty) or weight gain (e.g. pregnancy), and anabolic steroid use.


Yes, older stretch marks are usually silver or white in color as compared with recent ones which are usually red. The contrast to the surrounding skin color is less on older stretchmarks therefore older stretch marks respond well as they can disappear into the surrounding skin with Stretta.


This is a tough question because everyone has a different size area they are applying Stretta to. The larger the area the faster you are going to run through it. As a general rule when the product is used as directed it should last approximatly one month.


For use on the body only. Use after bath or shower. Wait one minute to ensure your skin is dry. Apply a small amount onto hand and rub into affected areas twice daily. If irritating, reduce use to once daily. Results normally appear after 4-6 weeks of consistent use. It is highly recommended that a SPF 15 or above should be used if exposing skin to sun. If persistent irritation occurs, discontinue use.

WARNINGS: DO NOT USE ON FACE OR NECK. KEEP AWAY FROM EYES. IF CONTACT OCCURS, SEEK A PHYSICIAN. DO NOT USE NEAR NIPPLES, MUCOUS MEMBRANES OR ON BROKEN/INFLAMED SKIN. AVOID THE SUN WHILE USING THIS PRODUCT.

Do you ship to countries oversees?

Yes, Shipping prices are determined by which country we ship the product to. To check if we deleiver to your country please attenpt to purchase the product, if our cart allows you to purchase your country is available for shipping.
What’s my shipping charge?
Shipping can vary from the method chosen to have your packaged delivered by. All packages destined within the USA ship with standard USPS mail delivery which is $6.95. All orders destined within the USA also have an option to ship with UPS Air Overnight, for $35.00 dollars. In some USA states customers also have the opportunity to have their package ship with UPS Ground 1-3 business day delivery for $12.00 dollars.
What exactly are my choices for shipping?
Our products are not available in stores or for local pickup, so keep that in mind when placing your orders. Depending on where you live and how fast you would like to receive your purchase, there are several methods for shipment.
Shipping for the East Coast (New York State, Connecticut, New Jersey):

USPS 4-7 business shipping - $6.95

- if there is a holiday during the shipping time, your order will be delayed
- does not include online tracking
- will be delivered to your door with your regular mail

UPS overnight shipping - $35

  1. Orders must be placed before 5am Pacific time for next-day delivery
  2. Orders placed after 5am on Fridays will not be shipped until Monday. If Monday is a holiday, the shipment will not occur until the next business day
  3. You must provide a physical address for delivery.
  4. Includes online tracking
Shipping for Continental USA, excluding East Coast, Alaska, Hawaii, Protectorates and APO:

4-7 business shipping - $6.95

- if there is a holiday during the shipping time, your order will be delayed
- does not include online tracking
- will be delivered to your door with your regular mail
- Will deliver to PO Boxes

UPS 1-3 Business Day Delivery - $12.00

  1. You must provide a physical address for delivery
  2. Includes online tracking

UPS overnight shipping - $35

  1. Orders must be placed before 5am Pacific time for next-day delivery
  2. Orders placed after 5am on Fridays will not be shipped until Monday. If Monday is a holiday, the shipment will not occur until the next business day
  3. You must provide a physical address for delivery.
  4. Includes online tracking
Shipping for Alaska, Hawaii, Protectorates, APO

USPS standard mail - $6.95

  1. Orders can take up to 14 business days to be delivered.
  2. Does not include online tracking
  3. If a holiday occurs during the shipping time, your order will be delayed.
Shipping to Canada

UPS 7-10 business day (for major city centers) - $9.99

  1. Orders are shipped on Wednesdays and Fridays
  2. Includes online tracking
  3. You must provide a physical address

If you live outside a major city center, please let us know if you do not have UPS service so that we can arrange alternative shipping options for you.

International Shipping

DHL Ground Shipping - $12.00

  1. You must provide a physical address for delivery
  2. Orders take 10-14 business days for delivery. If a holiday falls in your delivery time, your order will be delayed.
  3. Does not include online tracking

DHL air - $30.00 – ZENMED® recommends this option.

  1. You must provide a physical address for delivery.
  2. Includes online tracking
When will my order be processed?

All orders are processed and shipped within 24-48 hours of purchase. If a holiday falls within the order time, shipping times will be delayed but we will try to get your order to you as soon as possible. If you would like to be sure of where your order is, ZENMED® recommends choosing a shipping option with UPS.

For orders shipped to Canada, do I have to pay any additional fees?

No. What you are charged from ZENMED® is all you will have to pay.

My order confirmation says I can track my order but when I click the link, nothing appears.

Orders with the standard shipping option to the USA and international orders using DHL ground do not include online tracking. The link on the confirmation should be disregarded.

Are there additional fees for ordering more than one product?

No. The shipping fees are flat for as many products as you would like to order.

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